From now until the end of May, no matter what plan you’re on, be assured that you’ll continue to have the smartphone data you need and not be charged for any overages.
We’re committed to keeping you connected to those that matter most, and to keeping our network working where and when you need it. We’ve got your back during this critical time, according to US Cellular CEO Ken Meyers.
KEEP AMERICANS CONNECTED PLEDGE
To support our customers impacted by the coronavirus pandemic, U.S. Cellular® has signed on to the Keep Americans Connected Pledge. As part of this pledge, for the next 60 days, U.S. Cellular® will:
- Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
- Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
If you are unable to pay your bill on-time as a result of disruptions caused by COVID-19, please contact us at 1-888-939-3900 to discuss payment arrangement options.
Additional Steps To Keep You Connected:
We are committed to having your back and keeping you connected during these uncertain times. We’ve made updates to our offerings to reflect how you’re using – or will need to use – your smartphones in the coming months.
Here’s what we’ve done:
- Eliminated overage charges for those of you on legacy plans, including Shared Connect and other postpaid and prepaid plans with data limits, so you can use the data you need without worrying about your bill.
- If you are currently on a limited 2GB or 6GB plan, your plan will not be throttled to 2G speeds at those thresholds.
- Extra data provided beyond your plan will be delivered at speeds that are suitable for standard definition video quality.
- Provided customers with an extra 15GB of hotspot data to adjust to any shifting and varying work arrangements. If you’re on an “Unlimited,” “Everyday,” or “Even Better” plans.
We took the additional steps of eliminating overage and providing hotspot data proactively with your needs in mind, and no action is needed from you to receive these enhancements.